{"identifier":"CVE-2026-102490","cve":{"id":"CVE-2026-102490","description":"Zammad packages built with packager.io (DEB and RPM) could have allowed a local attacker who already had file system write privileges as the unprivileged zammad service account to escalate to full root privileges on the host. Service processes began running as root and executed files that were owned and writable by the zammad account before dropping their identity to that account. An attacker holding that foothold could have escalated within seconds, because the affected services were restarted automatically whenever they stopped; no administrator interaction was required. Only installations from the DEB and RPM packages were affected — installations from source or the official container images were not. All released packaged versions were affected.","published":"2026-09-30T17:16:40.707000+00:00","modified":"2026-10-09T14:21:05.030000+00:00","status":"Analyzed","score":9.4,"severity":"CRITICAL","vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:A/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:Y/R:X/V:C/RE:X/U:X","cvss_version":"4.0","affected":[{"criteria":"cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:*","versionStartIncluding":"","versionStartExcluding":"","versionEndIncluding":"","versionEndExcluding":"7.2.2"}],"weaknesses":["CWE-269"],"references":[{"url":"https://csirt.divd.nl/CVE-2026-102490","source":"csirt@divd.nl","tags":["Third Party Advisory"]},{"url":"https://csirt.divd.nl/DIVD-2026-00015","source":"csirt@divd.nl","tags":["Third Party Advisory"]},{"url":"https://github.com/zammad/zammad/security/advisories/GHSA-p97w-927q-8vxq","source":"csirt@divd.nl","tags":["Vendor Advisory"]},{"url":"https://zammad.com/en/advisories/cve-2026-102489-cve-2026-102490","source":"csirt@divd.nl","tags":["Vendor Advisory"]},{"url":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2026-102490","source":"134c704f-9b21-4f2e-91b3-4a467353bcc0","tags":["US Government Resource"]}],"kev":{"cveID":"CVE-2026-102490","vendorProject":"Zammad GmbH","product":"Zammad","vulnerabilityName":"Zammad GmbH Zammad Improper Privilege Management Vulnerability","dateAdded":"2026-10-02","shortDescription":"Zammad GmbH Zammad contains an improper privilege management vulnerability that can allow the local zammad user to escalate privileges to root. This vulnerability can be chained with CVE-2026-102489.","requiredAction":"Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.","dueDate":"2026-10-05","knownRansomwareCampaignUse":"Unknown","forensicTriage":"Yes","notes":"https://zammad.com/en/product/releases/ ; https://community.zammad.org/t/take-care-local-privilege-escalation-cve-2026-102490-is-reported-as-being-actively-exploited/21297/2 ; BOD 26-04: https://www.cisa.gov/news-events/directives/bod-26-04-prioritizing-security-updates-based-risk ; Forensics Triage Requirements: https://www.cisa.gov/news-events/directives/bod-26-04-implementation-guidance-prioritizing-security-updates-based-risk ; https://nvd.nist.gov/vuln/detail/CVE-2026-102490","cwes":["CWE-269"]},"kev_checked":true,"metrics":{"cvssMetricV40":[{"source":"csirt@divd.nl","type":"Secondary","cvssData":{"version":"4.0","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:A/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:Y/R:X/V:C/RE:X/U:X","baseScore":9.4,"baseSeverity":"CRITICAL","attackVector":"NETWORK","attackComplexity":"LOW","attackRequirements":"NONE","privilegesRequired":"NONE","userInteraction":"PASSIVE","vulnConfidentialityImpact":"HIGH","vulnIntegrityImpact":"HIGH","vulnAvailabilityImpact":"HIGH","subConfidentialityImpact":"HIGH","subIntegrityImpact":"HIGH","subAvailabilityImpact":"HIGH","exploitMaturity":"ATTACKED","confidentialityRequirement":"NOT_DEFINED","integrityRequirement":"NOT_DEFINED","availabilityRequirement":"NOT_DEFINED","modifiedAttackVector":"NOT_DEFINED","modifiedAttackComplexity":"NOT_DEFINED","modifiedAttackRequirements":"NOT_DEFINED","modifiedPrivilegesRequired":"NOT_DEFINED","modifiedUserInteraction":"NOT_DEFINED","modifiedVulnConfidentialityImpact":"NOT_DEFINED","modifiedVulnIntegrityImpact":"NOT_DEFINED","modifiedVulnAvailabilityImpact":"NOT_DEFINED","modifiedSubConfidentialityImpact":"NOT_DEFINED","modifiedSubIntegrityImpact":"NOT_DEFINED","modifiedSubAvailabilityImpact":"NOT_DEFINED","Safety":"NOT_DEFINED","Automatable":"YES","Recovery":"NOT_DEFINED","valueDensity":"CONCENTRATED","vulnerabilityResponseEffort":"NOT_DEFINED","providerUrgency":"NOT_DEFINED"}}],"cvssMetricV31":[{"source":"nvd@nist.gov","type":"Primary","cvssData":{"version":"3.1","vectorString":"CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","baseScore":7.8,"baseSeverity":"HIGH","attackVector":"LOCAL","attackComplexity":"LOW","privilegesRequired":"LOW","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"HIGH","integrityImpact":"HIGH","availabilityImpact":"HIGH"},"exploitabilityScore":1.8,"impactScore":5.9}],"ssvcV203":[{"source":"134c704f-9b21-4f2e-91b3-4a467353bcc0","ssvcData":{"timestamp":"2026-10-02T00:00:00+00:00","id":"CVE-2026-102490","options":[{"exploitation":"active"},{"automatable":"no"},{"technicalImpact":"total"}],"role":"CISA Coordinator","version":"2.0.3"}}]},"configurations":[{"operator":"AND","nodes":[{"operator":"OR","negate":false,"cpeMatch":[{"vulnerable":true,"criteria":"cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:*","versionEndExcluding":"7.2.2","matchCriteriaId":"AFB98E46-4992-432C-B2E4-7FECE351AE66"}]},{"operator":"OR","negate":false,"cpeMatch":[{"vulnerable":false,"criteria":"cpe:2.3:a:docker:docker:-:*:*:*:*:*:*:*","matchCriteriaId":"231A8A55-A319-4878-91DA-4FD91CF0549E"},{"vulnerable":false,"criteria":"cpe:2.3:o:linux:linux_kernel:-:*:*:*:*:*:*:*","matchCriteriaId":"703AF700-7A70-47E2-BC3A-7FD03B3CA9C1"}]}]}],"source":"nvd","retrieved_at":"2026-10-29T23:36:04.139001+00:00","exploited":true,"kev_stale":false,"products":["zammad / zammad"],"priority":{"label":"Known exploitation: prioritize review","reasons":["CISA KEV lists real-world exploitation."]},"epss":{"probability":0.10936,"percentile":0.95872,"date":"2026-10-29","stale":false},"version_assessment":null},"news":[],"campaigns":[],"domains":[{"domain":"csirt.divd.nl","source_url":"https://csirt.divd.nl/CVE-2026-102490","investigate_url":"https://investigate.aeglixmind.com/#csirt.divd.nl"},{"domain":"github.com","source_url":"https://github.com/zammad/zammad/security/advisories/GHSA-p97w-927q-8vxq","investigate_url":"https://investigate.aeglixmind.com/#github.com"},{"domain":"zammad.com","source_url":"https://zammad.com/en/advisories/cve-2026-102489-cve-2026-102490","investigate_url":"https://investigate.aeglixmind.com/#zammad.com"},{"domain":"www.cisa.gov","source_url":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2026-102490","investigate_url":"https://investigate.aeglixmind.com/#www.cisa.gov"}],"arsenal_url":"https://arsenal.aeglixmind.com/?cve=CVE-2026-102490","catalog_url":"https://cves.aeglixmind.com/cve/CVE-2026-102490","research_url":"https://investigate.aeglixmind.com/research/cve/CVE-2026-102490","coverage":{"news_candidates_checked":0,"campaign_candidates_checked":0,"bounded":false,"notice":"Exact CVE mentions in stored public excerpts and reviewed campaign content only. 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